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Summarize a Genesys Cloud interaction

POST 
/api/genesys/summarize

The endpoint Genesys Cloud's Summarization Connector calls per interaction to get an AI-generated Agent Copilot summary. Typically you never call this directly — create a connector from the dashboard's Genesys page and paste its URI/credentials into Genesys Cloud's own connector setup, which then calls this automatically. Documented here for the request/response contract and for troubleshooting.

Request​

Responses​

Successful Response